Frequently Asked Questions
Everything you need to know about shopping at Original Penguin.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain items like underwear and final sale products are non-returnable.
Do you offer international shipping?
Yes, Original Penguin ships to many countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
How do I determine my size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. Our styles range from Slim Fit to Heritage Fit to suit your preference.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How should I care for my Original Penguin polo?
To maintain the quality of your apparel, we recommend machine washing in cold water with like colors and tumbling dry on low. Always refer to the specific care label inside the garment.